Frequently Asked Questions
QUESTIONS
1. How are Living Textiles products at such affordable price while the quality is so high?
2. Where can I buy Living Textiles products from?
3. What is TOG rating?
4. How should I wash the beddings?
5. What type of fabric is the best for kids bedding?
6. I bought Living Textiles products from one of the baby shops. Can I return it to you?
7. How can I obtain product catalogues?
ANSWERS
1. How are Living Textiles products at such affordable price while the quality is so high?
A: Living Textiles Company is unique – we do it all! We design all of our products internally – this means that we save on any license fees. We manufacture all of our products at our own factory – this saves on the cost, and we can ensure our highest quality standard is followed. We also distribute directly to our retail stores – this saves on the distributors’ margin that most of our competitor’s prices included.
2. Where can I buy Living Textiles products?
A: Products from The Living Textiles company are available from major department stores and baby / bedding specialty stores around Australia. They are also available in many other countries. Please click on Stockist List on the left to view the list. If there is no store near you, please visit our online store by clicking on "Online Shopping”, we deliver worldwide.
3. What is the TOG rating?
A: The TOG rating describes the warmth or “thermal resistance” of a fabric, and is widely used in the UK and Europe to describe warmth levels of duvets, blankets and sleeping bags. The higher the TOG rating, the greater the warmth is. Health professionals recommend that baby sleeping bags should be of a low TOG rating. TOG values need to conform to British Standard BS4745:1990 which is the method for determination of thermal resistance of textiles. All Living Textiles Baby Sleeping Bags and bedding are tested to ensure that they conform to this standard.
4. How should I wash Living Textiles products?
A: All our products are machine washable and made to last. However, please read and follow our washing instructions carefully for each product and avoid soaking or using bleaching agents (chlorine or non-chlorine bleach).
5. What type of fabric is the best for kids bedding?
A: We believe 100% quality cotton is the best fabric for babies and children as it causes less irritation to your baby's delicate skin, offers breathability, absorption, natural softness and smoothness. A good way of judging the quality of the cotton is by feeling it - good-quality cotton has a smooth and buttery feel.
6. I bought Living Textiles products from one of the baby shops. Can I return it to you?
A: No. Please take the products back to the store you purchased from.
7. How can I obtain product catalogues?
A: Simply click on "Contact Us" and fill in the details and request for catalogues. Don't forget to type in your delivery address. Or just email us at info@livingtextiles.com.au