Living Textiles

Customer Service

 

At Living Textiles Baby, we know you are very busy and we want to make things as simple as possible freeing up more time for you to spend with the kids. 
The way you feel about our products is very important to us so that is why we have included information here for your convenience about our ordering, return policy and what to do if you have to cancel your order. We have put together the relevant links on the left hand side of this page to help you find further information.

How to Order
Returns Policy
Cancellation of Orders
Delivery

If you have any further questions, or would like to speak with one of our customer service representatives please contact us.

 
 

How to Order

Buying through the Living Textiles Baby website is so easy and convenient – you may even let your baby do it for itself! Quite simply, when you see a product you would like to purchase just click on the blue ‘Add to Cart’ button, located underneath the description of the product. This will then add the item to your shopping cart.  Afterwards, you may then choose to either “continue shopping”, or “proceed to checkout” if you have finished selecting all the items you wish to purchase.

Step 1: View cart
Once you have proceeded to the checkout, you are presented with your shopping cart. This lists all the items you selected while shopping and lets you add or delete items and change quantities if you wish. 
When ready, click on “proceed to checkout”.

Step 2: Proceed to check out
At the checkout page you are then asked to review your order details and provide your payment and delivery details. 
Then you are ready to “continue to checkout”.

Step 3:  Payment
Your order will be presented one final time for review, at this point, you will need to enter your payment details via the method you selected on the previous check out page.

Step 4: Order Confirmation
A final summary and confirmation of your order will appear on screen along with the phone number of our customer service team just in case you need assistance. You can use the order number that appears on this page to track the status of your order (24 hours after the order was placed) through our online customer service.

For any assistance with placing or tracking an order, please contact us and a Living Textiles Baby & Kids customer service member will be happy to help you.


Returns Policy

At Living Textiles Baby, we take great pride in the premium quality and safety of our products. We do understand there may be some instances in which you may want to or need to return goods, for which we are happy to oblige under some reasonable circumstances.

Return of goods purchased from livingtextiles.com.au
Prior to shipment and delivery we carefully inspect your order to ensure there is no damage to the goods. However, if upon delivery you notice any damage to your purchase, please contact us as soon as possible so that we can organize the prompt replacement of your goods.

If you are dissatisfied for any reason (including if you change your mind), you may return the product unused and in its original, undamaged packaging within 14 days of purchase, for a refund of the merchandise value. Please note that if we find that the product has not been returned to us in fully resalable condition, we reserve the right to decline a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Living Textiles Baby is unable to accept returns on discount or sale items, and on items damaged through normal wear and tear. We are unable to resend a product or offer a refund if the original product has been disposed of or the problem fixed, thereby making it impossible for our technicians to assess the cause of the problem.

To make a return by mail, please contact us
Please note that postage will not be refunded for a change of mind and the return postage is to be covered at your own cost.

Return of goods purchased from retail stores
Living Textiles Baby cannot replace or refund items purchased directly from any retail stores.  Please contact the store you purchased the product from directly and find out about their return policy.


Cancellation of orders

To cancel or modify an order, please contact us immediately. 
Unfortunately, we are unable to accept cancellations or modification for orders that have already been shipped.

© Living Textiles Baby. All Rights Reserved. SiteSuite Websites

TOP